Shipping policy

Shipping Policy – Tech Supply Shed 2024 Limited

Last updated 24 September 2026

At Tech Supply Shed 2024 Limited, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines our procedures, timeframes, costs, and terms related to the delivery of your goods throughout New Zealand.

1. Shipping Locations

We ship to urban and rural addresses throughout the North Island and South Island of New Zealand. Online delivery to the Chatham Islands is not currently available; please contact us before ordering. Unfortunately, we currently do not offer international shipping.

2. Processing Times

• Orders are processed Monday to Friday (excluding public holidays).
• Orders placed before 3:30 PM (NZ time) on a business day are typically dispatched within one business day.
• Orders placed after 3:30 PM, on weekends, or on public holidays begin processing on the next business day.
• In rare cases, processing may take up to 2 to 3 business days due to order volume or stock availability.

3. Delivery Timeframes

Once dispatched, most orders arrive within 1 to 4 working days. An estimated delivery date is shown on each product page.

• Rural deliveries may take an extra working day.
• Bulky items may take an extra 2 to 4 working days.
• Panasonic products: North Island 1 to 7 working days, South Island 5 to 12 working days.

All dispatch and delivery timeframes are our best estimate. Many of our products are sourced from or dispatched by our NZ supplier partners, so actual timeframes may vary depending on the individual supplier.

Please allow extra time for deliveries during peak periods (e.g. Black Friday, Christmas) or adverse weather conditions.

4. Shipping Methods and Carriers

We use reputable courier partners such as NZ Post, Aramex, and Post Haste to ensure your order arrives safely and on time. Tracking details will be provided via email once your order has been dispatched.

5. Shipping Rates

We deliver throughout New Zealand. Shipping costs are calculated at checkout based on your delivery address and the total weight of your order. Rural and oversized deliveries may incur additional charges. You can review your delivery costs before placing your order.

• Rural Delivery: If your delivery address is rural, please select the rural delivery option at checkout.
• Bulky or Oversized Items: May incur additional freight charges. We will contact you before dispatch to confirm any extra costs.

See also: Delivery Times & Rates.

6. Click & Collect / Local Pickup

We do not currently offer a pickup option. All orders are shipped directly to your nominated address.

7. Delivery Issues

If your order hasn’t arrived within the estimated timeframe:

1. Check your tracking number via the courier’s website.
2. Contact our customer service team at support@techsupplyshed.co.nz or 0800 TECH NZ (832 469).

We will assist in resolving delivery delays or lost items with the courier provider.

8. Authority to Leave (ATL)

By default, orders will not be left unattended unless specifically authorised at checkout. If you opt to allow the courier to leave your package without a signature (ATL), you accept all risk and liability once the item is marked as delivered.

9. Backorders and Pre-Orders

If your item is on backorder or a pre-order:

• Expected shipping dates will be clearly indicated on the product page.
• We will notify you if there are significant delays beyond the expected timeframe.

10. Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate. Tech Supply Shed 2024 Limited is not responsible for packages delayed, lost, or returned due to address errors. Re-delivery fees may apply.

11. Damaged or Missing Items

If your order arrives damaged or with missing items:

• Notify us within 48 hours of delivery.
• Provide photos of the packaging and item(s) to support@techsupplyshed.co.nz.
• We will work with you to arrange a replacement, refund, or resolution as appropriate.

12. Changes to Shipping Policy

Tech Supply Shed 2024 Limited reserves the right to update or modify this shipping policy at any time without prior notice. The latest version will always be available on our website.

Need Help?
Email: support@techsupplyshed.co.nz
Phone: 0800 TECH NZ (832 469)