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All goods to be returned must have a Return Authorisation Number issued by us. The issue of a Goods Return Authority does not guarantee that we will accept the return. Please email your request to firstname.lastname@example.org
Kindly ensure you include your original invoice, pack slip and/or the website-generated order number.
Our Support Team will send an acknowledgement and guide you through any required processes to ensure a speedy resolution.
Where a faulty product is returned and you have requested a Return Authorisation within 14 working days of despatch, and the returned product has not been used or opened or otherwise deemed unsaleable by us you will be credited in full unless the return is due to an error by us. Freight charges will not be credited under any circumstances.
Faulty goods will be subject to the normal return procedures for the specific brand being returned.
Non-faulty products will require Return Authorisation, must be in saleable condition, and will be subject to a minimum 10% restocking fee. Freight charges will not be credited under any circumstances.
You will be liable for all delivery and insurance charges incurred in respect of returned goods
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We delivery nationally and some items may be freight free. This is calculated at checkout but prior to payment confirmation.
If the item is freight free this will be noted at the bottom of the product's description.
All deliveries require a proof of delivery signature at the receiving address.
As we are a New Zealand company you are covered by the NZ Consumer Guarantees Act. We believe in this to ensure your satisfaction.